Terms and Conditions
Terms & Conditions of Sale
- Information and photos
1.1 Information and photos on seafood and products have been published in good faith and we will do our best to ensure that it is accurate. However, occasionally the information provided may be incorrect or incomplete due to human error or circumstances beyond our control, and we disclaim all representations and warranties, implied or express, that content shown on the website is accurate, up-to-date and does not infringe the rights of any third party.
1.2 The prices published are in GB Pounds. We may change prices and withdraw offers at any time and without notice.
- Your personal details
You may need to register with us and enter certain personal details during the “checkout” process to order our seafood or products. You will be asked to enter information and you are responsible that all such information you provide to us is true, complete and correct.
- Order acceptance
3.1 Your order is an offer to buy from us. By placing your order, you acknowledge and agree that, we reserve the right, in our sole discretion, to refuse to accept your order at any time, for any reason, without any notice, and we shall accept no liability.
3.2 After you have placed your order, we automatically email you to confirm that we have received your completed order ('Order Completed'). After that, we will email you to confirm that we have processed your order ('Order Processed'). These emails are not an acceptance of your order by us, as we will need to check stock levels and carry out other checks. Our acceptance of your order and our completion of the contract between you and us will take place when the seafood or product is dispatched, and we will send you an email when the seafood or product has been shipped ('Order Shipped').
3.3 The details of your order will be held by us. If you require any information about orders you have placed with us, you can log-in to your account through the website or email us (email@example.com).
- Payment acceptance
4.1 We accept payment for orders in GB Pounds (GBP).
4.2 We accept payment by debit and credit card.
4.3 By placing your order, you represent and confirm that the payment details provided by you are valid, correct and yours.
4.4 All payment details are collected, processed, stored and accepted by Stripe. Stripe is approved under the Payment Card Industry Data Security Standards.
4.5 All debit and credit card payment details are subject to validation checks and authorisation by your bank, card issuer, or Stripe.
5.1 Normal delivery days for seafood orders shall usually occur between 8 am and 6 pm (or on very rare occasions by 8 pm) Tuesday to Friday (excludes public holidays) to most delivery addresses in mainland UK only (excludes Scottish Highlands, PO Boxes, and British Armed Forces) by couriers.
5.2 On the day of dispatch, we shall notify you by email of the parcel consignment number, courier company, and courier company's website details, so that you may visit the courier company's website to obtain updates on the status of your delivery, or so you may contact the courier company by phone or email to obtain further information about your delivery.
5.3 We reserve the right to use alternative delivery methods without prior notification.
5.4 Whenever possible, delivery of the parcel that contains the seafood you ordered will be attempted once to the delivery address on the requested day of delivery specified by you in your order and a signature may be required by the recipient of the parcel at the time of delivery. From time to time, mistakes or delays can occur during transit and we cannot promise that the courier will deliver the parcel on the requested day of delivery as this is outside of our control.
5.5 You will not hold us responsible and we shall be under no liability for any delay to deliver any seafood or product you ordered if the delay is wholly or partly caused by circumstances beyond our control.
5.6 In the event that the parcel that contains the seafood or product your ordered has not been delivered to your delivery address or to a safe place or to a neighbour or returned to the courier's local depot or collection point for your collection; then, you shall be obligated to exhaust the complaints procedure of the courier company - who is responsible for delivery of your parcel - before you make any claim against us.
5.7 In the event that you have exhausted any rights against the courier company, our liability in respect of non-delivery is restricted to the price of the contents of the parcel to which the claim reflects.
We are unable to confirm the weight of the seafood you ordered as the actual weight can vary as the individual seafood is prepared (processed) live or fresh to order. The individual seafood will be weighed when it is packed and the final weight will be as close as possible to the weight you ordered.
7.1 From time to time, the supply of the seafood or product you ordered may be delayed, stopped or prevented for reasons beyond our control. We shall be under no liability for any delay or failure if such delay or failure is wholly or partly caused by circumstances beyond our control.
8.2 If we cannot supply the seafood or product you ordered due to supply difficulties, we will substitute the seafood or product you ordered with an alternative seafood or product of equal or better quality and value at no extra cost to you.
- Cancellations, amendments, refunds, returns
8.1 All seafood is prepared and packed live or fresh to order and is perishable and time-critical. Your cancellation rights under Consumer Protection Regulations 2000 do not apply to personalised, perishable or time-critical products.
8.2 All seafood is packed fresh to order and perishable and cannot be returned or refunded.
8.3 If you wish to cancel or amend any product you ordered, please notify and inform us by email (firstname.lastname@example.org) anytime up to two (2) days prior to dispatch. You will not be able to cancel or amend your order after the product you ordered has been dispatched.
9.1 Certain seafood are packed whole and live and couriered to your address in mainland UK. As these seafoods are whole and live we are unable to inspect the meat inside. We cannot promise that these seafoods will arrive whole and live as this is outside of our control. When you place an order for live or whole seafood you agree that you do so entirely at your own risk.
9.2 We take all reasonable care to ensure that the seafood you ordered is of satisfactory quality. If you are dissatisfied with the quality of the seafood you received, you must notify and inform us by email (email@example.com) immediately upon delivery of the seafood you ordered.
9.3 After you have informed us that the seafood or product you received is of unsatisfactory quality we will investigate and we may request that you provide us with evidence that the seafood or product is of unsatisfactory quality (for example, we may ask that you email photos to us) so that we and our suppliers may investigate further.
- Our Liability
10.1 We will take all reasonable care, to keep the details of your order and payment secure, however, unless due to negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any personal information provided by you when accessing or ordering from the website.
10.2 You must follow any advice we provide you to keep the seafood or product we supply to you safe (including any instructions or manuals provided with the product). We cannot accept liability for damage to the seafood or product we have supplied to you which is caused by your failure to follow this advice.
10.3 We are only responsible for losses that are a normal or predictable consequence of our breach of these Terms and Conditions. We will not be liable to you if we are delayed, stopped or prevented from complying with our obligations under these Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to circumstances beyond our reasonable control.
10.4 We disclaim all liability for any consequential loss arising from, or in connection with, the services supplied by any supplier, or any courier company or its agents.
shuckerclub.co.uk is owned and operated by Shucker Club Ltd. Our email address is firstname.lastname@example.org. Our postal address is: Shucker Club Ltd. 10 Kyrle Road, London, SW11 6AZ
If you have any enquiries, please email us at: email@example.com